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Using Email to Resolve Conflicts Is a Reliable Way of Making…

Conflict takes many forms and, in customer service, it typically begins with a misunderstanding. A simple misunderstanding or mutual mystification can quickly become full-blown acrimony if not handled appropriately. In the fast-paced world of email and texting, tonality, inflection and meaning are lost. As part of your client service strategy, ...

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20 Truths About Billionaires That Nobody Understands…

Successful individuals are known for sharing similar habits such as waking-up early, saving, providing value to others, and taking calculated risks. But, sometimes the person or the habits aren’t 100 percent understood – no matter how much you think you know about them. Here’s a look at 20 secret facts about billionaires that ...

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